Thebetterprice offers a return scheme providing options for replacement directly under this policy, divided into two parts. Please carefully read all sections to understand the conditions and cases for accepted returns.
Customers are urged to record an thebetterprice video of package for claim verification in case of a Damaged or Different Item Delivered. All packages will also have a sticker prompting customers to do so.
PART 1 – CATEGORY, RETURN WINDOW AND ACTIONS POSSIBLE
CATEGORY | RETURN WINDOW AND ACTION POSSIBLE |
| All Products | 7 Days a. Damaged/Different Product Delivered In the unfortunate event of a customer receiving a damaged/different product the customer can opt for a replacement. In either of these events, the customer needs to create a return request by visiting return section. b. Defective Product Delivered Though highly unlikely, but in case of any technical issues with the product the customer needs to visit nearest brand service centre for replacement within the applicable warranty period as all our products are covered under brand warranty. If for any reason whatsoever the brand denies the warranty (within promised warranty period), a replacement will be issued from our end. You can check our warranty secured by thebetterprice policy here *The rationale behind having a brand-replacement policy for defective products stems from the common practice among many brands to offer sealed-pack units as replacements for faulty devices. This policy essentially allows customers to receive a brand-new product at the cost of an unboxed one. However, Please note getting a sealed pack product is not a promise & it depends on particular brand policies. |
PART 2 – GENERAL RULES FOR A SUCCESSFUL RETURN
- To qualify for a replacement, your item must be unused and in its original condition, including the packaging and all accessories.
- We require an unboxing video for damaged or incorrect product verification. The return window begins upon delivery. Our courier partner, Bluedart/Delhivery, will pick up the item from your location.
- Replacement will be processed upon receipt of the return package at our warehouse and completion of a quality check. Please note, any discrepancies found may render you ineligible for a refund according to our terms and conditions.
Cancellation Policy
You have an 8-hour window to cancel or edit your order after placing it. No cancellation requests will be accepted after this time. To make changes, visit the order section using the provided link and select “edit” or “cancel” for your order –
https://thebetterprice.in/my-account-2/
| Payment Method | Cancellation Charges |
| Prepaid/Partial COD Orders | 5% Cancellation Charges Applicable (for Payment Processing) Refund would be credited to original payment source in 5-7 business days |
Please note the above charges are charged to us by the payment aggregator when accepting payments from the customer & the same is passed on to the customer in case of cancellation.
*All Legal Matters are subjected to Alwar Jurisdiction Only