ZEBRONICS ZEB-HA2NW10M-PT-HYB Home Security Camera Supporting Two-Way Audio Communication, Smart Tracking, FACE/Sound Detection

Your purchased product comes with a warranty period (as mentioned on product page) secured by TheBetterPrice . The warranty gets started from your date of purchase. For cases/conditions covered under warranty, please visit respective brand website.

Claiming Warranty :

You can claim your warranty at any Brand Service Center. While the product is typically covered under the brand warranty, the exact brand warranty left for open-box products may sometimes slightly vary due to nature of unboxed products.

To ensure coverage, TheBetterPrice will cover repair costs for up to the minimum promised warranty period from date of purchase, for any balance period not covered by the Brand Warranty.

Technical Defects :

For any technical defects (coverage not applicable for any defects due to physical abuse), if the product is not covered under the brand warranty, you can have it repaired at any Service Center at a cost. After the repair, please share the job sheet with us via our WhatsApp Support, and we will refund the repair cost to you.

The maximum estimate for repair/replacement should be less than the amount paid for the product to us, in case the estimate exceeds please contact us. We would initiate replacement from our end.

Open Box Products Return Policy

We are committed to ensuring your satisfaction with our Open Box products. Due to the nature of these items, our return policy is specific to ensure both value and quality. Please review the policy below: Eligibility for Returns:

• Returns are only accepted for Open Box products that are found to be defective or damaged upon delivery.
• A defect is defined as a fault or imperfection that impairs the normal function or appearance of the product, not including cosmetic wear or minor signs of use.

Non-Returnable Conditions:

• Products that exhibit minor cosmetic imperfections or normal signs of wear that do not affect functionality.
• Returns due to "change of mind" or preference, such as the wrong color, size, or product features not being as expected, are not accepted for Open Box items.

Return Process:

1. Inspection Period: You have 24 hours from the date of delivery to inspect your Open Box product for defects or damage.
2. Report a Defect: If you identify a defect or damage, please contact our Customer Service team within this inspection period at [insert contact details]. Provide your order number, a detailed description of the issue, and, if possible, photographs of the defect or damage.
3. Return Authorization: Once your return request is approved, we will issue a Return Authorization (RA) number and provide you with instructions on how to return the item. Unauthorized returns will not be accepted.
4. Return Shipping: Return shipping costs will be covered by us only if the product is confirmed to be defective or damaged. Otherwise, the customer is responsible for return shipping costs.

Refunds:

• Upon receiving and inspecting the returned item, we will process your refund within [insert number] business days.
• Refunds will be issued to the original payment method. If the product is found to be non-defective or shows signs of misuse, the return will not be accepted, and no refund will be issued.

Exchanges:

• If available, a replacement product may be offered as an alternative to a refund. This option will be discussed with you during the return process.

We appreciate your understanding of our Open Box products return policy and your cooperation in adhering to these guidelines. If you have any questions or concerns, please don't hesitate to contact us at +918826358906.

"Open Box" products are items that have been previously purchased and then returned by a customer. These products are typically sold at a discount compared to brand-new items. Here’s a breakdown of what Open Box products generally entail:

1. Condition: Open Box products are usually in near-new condition. They may have been opened, inspected, or used briefly, but they are generally free of significant defects or wear. Some items may show minimal signs of handling, like light scratches or fingerprints.
2. Packaging: The original packaging may have been opened or slightly damaged. Sometimes, the product might come in a plain box if the original packaging was too damaged or missing.
3. Accessories: Most Open Box products include all original accessories, though in some cases, minor items (like manuals or small accessories) may be missing. This should be clearly stated in the product description.
4. Warranty: Depending on the retailer, Open Box items may come with a limited warranty. This might be shorter than the warranty for a new product. Some retailers offer their own return policy or extended warranty options for these items.
5. Testing and Quality Assurance: Reputable retailers often test Open Box products to ensure they are fully functional before resale. This process typically includes a full inspection to ensure the item meets the manufacturer’s standards.
6. Discounts: Because these products are not brand new, they are sold at a lower price. The discount can vary depending on the condition of the product and the retailer’s policies.
7. Common with Electronics: Open Box deals are especially common in the electronics market, including laptops, TVs, smartphones, and other gadgets.

Open Box products can be a great way to save money if you’re comfortable with the possibility of the product not being in absolutely pristine condition.